Returns and refund

1. Eligibility for Returns:
   • Returns are accepted within 7 days of delivery.
   • Items must be unused, in their original packaging, and in the same condition as delivered.
   • The original receipt or proof of purchase must be provided to initiate a return.
2. Non-Returnable Items:
   • Custom-made or personalized items are not eligible for returns.
   • Items marked as “final sale” or “non-returnable” at the time of purchase cannot be returned.
3. Defective or Damaged Items:
   • If an item arrives defective, damaged, or incorrect, customers must report the issue within 24 hours of delivery.
   • Please provide photographs of the defective or damaged item along with a description of the issue.
4. Return Process:
   • To initiate a return, contact our customer service email us at [email protected].
   • Provide your order details, proof of purchase, and reason for return.
   • Once the return is approved, our team will coordinate the pickup of the item from your address or guide you to drop off the item at a designated location.
5. Return Shipping Charges:
   • Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
   • In cases of defective or incorrect items, we will arrange and cover the cost of return shipping.

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